One of the largest real estate giants in Pune

They are one of the largest real estate giants in Pune, and during the pandemic they were facing problems related to driving their sales numbers. They had good number of leads, however, because of Lockdown and social distancing norms, the lead to deal execution was hampered. They wanted to bring the technology based seamless approach to drive their sales.

Cognilements ends up performing various processes for requirement gathering which includes Voice of Customer (VOC) , Voice of Process (VOP), Voice of Business ( VOB).

During our solution designing phase, we found the following ways to address the problem statement :

Technology first approach

Seamless process design

Mapping buyers journey

Seamless process design

Excellent Customer experience design

Lean Management solutions

Congilements has been developing industry specific customer experience solutions which are empowered with ancillary engines having capabilities of of Extended reality solutions ( VR AR MR), Artificial intelligence, business process management tools and Behavioural Analytics.

Based on the Process, People, Technology (PPT) methodologies, we have designed a solution where a customer can interact virtually with BramhaCorp team and can navigate various components of the projects like futuristic walkthroughs, amenities, inventories, site plans, availability of inventories and it's relevant configurations, booking methods etc.

At the backend the BramhaCorp team will have all the interaction history followed by behavioural analysis, and engagement statistics. The expected output is to increase higher customer interaction irrespective of pandemic like situations. The outcome was driving higher sales numbers through Digital Presence Solutions.

Cognilements created an ecosystem inside BramhaCorp to drive customers need, experience with a goal of delivering incremental growth in businesses.